Privacy Policy

Last Updated: March 23, 2025

1. Introduction

InvestWise Consulting ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy is compliant with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our website or services:

  • Contact information (name, email address, phone number, postal address)
  • Identity information (ID number, passport number)
  • Financial information (income details, investment history, financial goals)
  • Employment information (job title, company name)
  • Communication preferences

2.2 Non-Personal Information

We may also collect non-personal information, including:

  • Browser type and version
  • Operating system
  • IP address
  • Access times and dates
  • Referring websites
  • Pages viewed on our website

3. How We Collect Information

We collect information through various methods, including:

  • Direct interaction when you provide information through our website forms, email correspondence, phone conversations, or in-person meetings
  • Automated technologies such as cookies and similar tracking technologies (as detailed in our Cookie Policy)
  • Third-party sources, with your consent, such as financial institutions or credit bureaus

4. Purpose of Information Collection

We collect and process your personal information for the following purposes:

  • To provide and maintain our services
  • To process and fulfill your requests for information or services
  • To develop personalized investment strategies and recommendations
  • To communicate with you about our services, educational resources, and events
  • To improve our website, services, and educational content
  • To comply with legal and regulatory requirements
  • To protect our rights, privacy, safety, and property

5. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Legitimate interests pursued by us or a third party

Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time.

6. Information Sharing and Disclosure

We may share your personal information with:

  • Service providers who perform services on our behalf, such as IT service providers, email delivery services, and payment processors
  • Professional advisors, including lawyers, accountants, and insurers
  • Regulatory authorities, law enforcement agencies, and other public bodies when required by law
  • Business partners with your prior consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication procedures
  • Staff training on data protection
  • Secure network infrastructure

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the information
  • Applicable legal requirements

9. Your Rights

Under South African data protection law and other applicable regulations, you have the following rights:

  • Right to Access: You can request access to your personal information that we hold.
  • Right to Rectification: You can request correction of inaccurate or incomplete personal information.
  • Right to Erasure: You can request deletion of your personal information in certain circumstances.
  • Right to Restrict Processing: You can request restriction of processing of your personal information in certain circumstances.
  • Right to Data Portability: You can request transfer of your personal information to another service provider in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to processing of your personal information in certain circumstances.
  • Right to Withdraw Consent: You can withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

We primarily store and process your data within South Africa. However, in some cases, your information may be transferred to and processed in countries outside of South Africa. When we transfer personal information outside of South Africa, we ensure that appropriate safeguards are in place to protect your information and to comply with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

InvestWise Consulting
8 Helderberg St, Stellenbosch Central
Stellenbosch, 7600
South Africa

Phone: +27 21 883 9256
Email: [email protected]

14. Complaints

If you believe that we have not complied with our obligations under this Privacy Policy or relevant data protection laws, you have the right to lodge a complaint with the Information Regulator of South Africa:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
Email: [email protected]